Dreamforce Executive Summary for Service

In this year's Dreamforce, we announced major investments to help CX and Service organizations connect every channel, personalize every engagement, and scale every process.


In this executive summary, you will find the highlights and major announcements of Dreamforce 2022 for Service. Happy browsing!

Robbert Haakmeester

Senior Manager, Solution Engineering

Greetings from KONE’s Executive Sponsor, Northern Europe CEO Bob Vanstraelen

AA

Dreamforce Executive Summary for Service

In this year's Dreamforce, we announced major investments to help CX and Service organizations connect every channel, personalize every engagement, and scale every process.


In this executive summary, you will find the highlights and major announcements of Dreamforce 2022 for Service. Happy browsing!

Robbert Haakmeester

Senior Manager, Solution Engineering

Greetings from KONE’s Executive Sponsor, Northern Europe CEO Bob Vanstraelen

AA

Dreamforce Executive Summary for Service

In this year's Dreamforce, we announced major investments to help CX and Service organizations connect every channel, personalize every engagement, and scale every process. In this executive summary, you will find the highlights and major announcements of Dreamforce 2022 for Service. Happy browsing!

Robbert Haakmeester

Senior Manager, Solution Engineering

Greetings from KONE’s Executive Sponsor, Northern Europe CEO Bob Vanstraelen

AA

Dreamforce Executive Summary for Service

In this year's Dreamforce, we announced major investments to help CX and Service organizations connect every channel, personalize every engagement, and scale every process. In this executive summary, you will find the highlights and major announcements of Dreamforce 2022 for Service. Happy browsing!

Robbert Haakmeester

Senior Manager, Solution Engineering

Greetings from KONE’s Executive Sponsor, Northern Europe CEO Bob Vanstraelen

AA

3 Dreamforce

Highlights for Service

3 Dreamforce

Highlights for Service

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    Keynote
    Scale Service Your Customers Love

    Today, every customer service leader in every industry must do more with less. The key: Reduce costs by creating connected, personalized experiences that scale — from the contact center to the field.

    Learn More
    Learn More
  • Success Story
    How GE Appliances Drives Loyalty and Efficiency

    See how GE Appliances delights customers with a seamless journey from purchase through installation and support.

    Watch Film
    Watch Interview

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    Announcement
    Service Cloud Genie

    Scale service with customer magic. Connect every customer service experience in real time.

    SHARE

  • a

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    Keynote
    Scale Service Your Customers Love

    Today, every customer service leader in every industry must do more with less. The key: Reduce costs by creating connected, personalized experiences that scale — from the contact center to the field.

    Learn More
    Learn More
  • Success Story
    How GE Appliances Drives Loyalty and Efficiency

    See how GE Appliances delights customers with a seamless journey from purchase through installation and support.

    Watch Film
    Watch Interview

  • a

    a

    a

    a

    Announcement
    Service Cloud Genie

    Scale service with customer magic. Connect every customer service experience in real time.

    SHARE

  • a

    a

    a

    a

    Keynote
    Scale Service Your Customers Love

    Today, every customer service leader in every industry must do more with less. The key: Reduce costs by creating connected, personalized experiences that scale — from the contact center to the field.

    Learn More
    Learn More
  • Success Story
    How GE Appliances Drives Loyalty and Efficiency

    See how GE Appliances delights customers with a seamless journey from purchase through installation and support.

    Watch Film
    Watch Interview

  • a

    a

    a

    a

    Announcement
    Service Cloud Genie

    Scale service with customer magic. Connect every customer service experience in real time.

    SHARE

Dreamforce to You Service Webinar

Watch on-demand

  • 01

    Service Automation

    Dan Joons

    Video

    01

  • 02

    Empower Customers to Resolve Issues On Their Own

    Dan Joons

    Video

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    Accelerate Mission Critical Service Delivery

    Dan Joons

    Video

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    Power Service Delivery in the Slack Digital HQ

    Dan Joons

    Video

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  • 05

    Create Efficiency in High Touch Service Centers

    Miranda Young

    Video

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More Service Announcements

GA dates are subject to change

Contact Center Genie

Improve agent productivity and efficiency with a unified agent desktop across all channels and AI-powered ...

Service

GA NOW

WhatsApp-first Business Messaging

Reduce support wait time and increase efficiency by using a combination of convenient automation and personal ...

Service

GA 23

Press Release

Frontline Service

Power the workforce of tomorrow with Salesforce Field Service’s extensible mobile app. Help frontline service workers ...

Service

GA NOW

Incident management

Give agents and service operations teams full visibility into incidents, cases, and customer data in a single workspace.

Service

GA NOW

Product Page

Press Release

Visual Remote Assistant

Enables two-way video and audio for face-to-face conversations between agents or field technicians and customers, creating ...

Service

GA NOW

Press Release

Product Page

Customer Service Catalog

Automate frequent service requests, like refunds or subscription plan changes, saving agents time and allowing customers to ...

Service

GA JUNE 23

sessions

  • 01

    Roadmap Session: A Roadmap for Cost-Efficient Service Customers Love

    Watch Session

  • 02

    Digitize the Contact Center

    Watch Session

  • 03

    Efficient Field Service Operations

    Watch Session

  • 02

    How to boost Ecommerce Sales with Commerce for Social (With Tiktok Interview)

    Watch Session

  • 01

    Roadmap Session: A Roadmap for Cost-Efficient Service Customers Love

    Watch Session

  • 02

    Digitize the Contact Center

    Watch Session

  • 03

    Efficient Field Service Operations

    Watch Session

  • 02

    How to boost Ecommerce Sales with Commerce for Social (With Tiktok Interview)

    Watch Session

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