Dreamforce Executive Summary for KONE

In this year's edition of Dreamforce, we announced major investments around intelligent Service, Real-time data and integration that I hope will help accelerate your transformation. And since the main theme was around cost reduction, our new investments in automation will surely be valuable to help streamline operations and accelerate productivity.


In this executive summary, you will find the highlights and major announcements of Dreamforce for KONE. Happy browsing!

Minna Breider

Enterprise Account Executive for KONE,

Salesforce

Greetings from KONE’s Executive Sponsor, Northern Europe CEO Bob Vanstraelen

AA

6 Dreamforce

Highlights for KONE

  • a

    a

    a

    a

    ANNOUNCEMENT
    Salesforce Genie for Manufacturing

    Use connected, harmonized data to engage across the value chain and deliver data-driven demand.

    Learn More
    Watch Demo
  • Success Story
    GE Appliances Drives Loyalty and Efficiency

    See how GE Appliances delights customers with a seamless journey from purchase through installation and support. Connecting every channel drives productivity from the contact center to the field.

    SHARE
    Full Interview
  • Announcement
    Net Zero Marketplace

    A climate action hub for everyone and a trusted site for organizations to purchase carbon credits.

    SHARE
    Press release

  • a

    a

    a

    a

    Announcement
    WhatsApp Business Integration

    WhatsApp business will integrate with Service Cloud and Marketing Cloud to deliver personal interactions in the most used channel in Europe

    SHARE
    Press Release
  • Roadmap session
    A Roadmap for Cost-Efficient Service Customers Love

    Accelerate ROI with a fast and flexible storefront for headless commerce

    SHARE
    Watch session
  • Announcement
    Hyperforce EU Operating Zone

    Hyperforce solves for the compliance needs of EU customers. With EU-based data storage and processing, including 24/7 customer and engineering support conducted by local, EU-based personnel

    SHARE
    Press release
  • Announcement
    Hyperforce EU Operating Zone

    Hyperforce solves for the compliance needs of EU customers. With EU-based data storage and processing, including 24/7 customer and engineering support conducted by local, EU-based personnel

    SHARE
    Press release

Top Product Announcements

Visual Remote Assistant

Enables two-way video and audio for face-to-face conversations between agents or field technicians and customers, creating ...

Service

GA NOW

Learn More

Customer Service Catalog

Automate frequent service requests, like refunds or subscription plan changes, saving agents time and allowing customers to ...

Service

GA June 23

Press Release

Intelligent Multilingual Bots

Train intents in a single language, and have your Einstein Bot understand 17+ languages

Service

Watch Demo

Einstein Bots for Sales

Self-service sales bot to generate more qualified leads and accelerate pipeline virtually – answering customer questions, connecting ...

SALES

GA Summer 23

Press Release

Loyalty Journey for Marketing Cloud

Engage your customer segments within Marketing Cloud Omnichannel journeys and now use your loyalty mechanics to drive ...

Marketing

GA October 22

Learn More

sessions

  • 01

    Service Keynote: Scale Service Your Customers Love

    Watch Session

  • 02

    Manufacturing & Auto Keynote: Connect the Value Chain

    Watch Session

  • 03

    Roadmap session: Future of Security for IT Leaders

    Watch Session

© 2000–2022 Salesforce, Inc. All rights reserved. Various trademarks held by their respective owners.

Salesforce, Inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.